Customer Agreement

Terms & Conditions

Agreement between Usman Internet Service Provider Pvt Ltd and the customer.

1. Agreement. The company agrees to provide the customer with high-speed internet service, subject to availability and the selected service plan.
2. Term. The agreement starts when the service is activated. The minimum service period is one month and renews automatically unless the company is notified in writing 30 days in advance.
3. Rates and charges. The customer agrees to pay the applicable service-plan charges in advance. The company may increase or decrease tariffs with 15 days advance notice. Applicable taxes and installation charges are confirmed separately.
4. Changes of service plan. A customer may change to another package free of charge if no physical work is required by company staff.
5. Default. If charges are not paid when due, or agreement terms are violated, the company may discontinue or restrict service temporarily or permanently without notice. The company accepts no liability for that discontinuation.
6. Use of service. The customer must not use the internet for unlawful purposes, attempt unauthorized access to systems, or introduce computer viruses, and must comply with applicable Pakistan telecommunications laws.
7. Customer support. Technical support is available by telephone. On-site support for physical equipment problems is provided within 24 hours, excluding weekends and public holidays.
8. Governing law. This agreement is governed by the laws of the Islamic Republic of Pakistan. Disputes are subject to the courts of the territory in which the company provides the service.
9. Responsibility for use. The customer is responsible for unlawful activity carried out using the IP address provided for the connection.
10. Company equipment. Equipment owned by the company will be taken back when the connection is closed.
11. Return of equipment. The customer is responsible for returning company equipment. The company may seek recovery of equipment and related expenses through legal proceedings if it is not returned.

Customer's declaration

I will not transfer, hand over or sublet my connection, even temporarily. I confirm that the information supplied is correct and that I have read and accepted this agreement. I am responsible for use of my connection and will not use it for unlawful activities. Unauthorized transfer or unlawful use may result in immediate disconnection without notice.